Privacy Policy

1. Who We Are

jilicity ("we", "our", "us") operates the online gaming platform accessible at jilicity.lat, providing Malaysian players with sports betting, live casino, and online slots services. We are the data controller responsible for processing any personal information you provide when using our platform.

This Privacy Policy applies to all users of jilicity, including registered members, visitors browsing our website, and individuals who contact our support team. By accessing or using jilicity, you acknowledge that you have read and understood this policy.

2. Data We Collect

We collect only the personal data that is reasonably necessary to deliver and improve our services. The categories of data we may collect include:

2.1 Information You Provide Directly

• Full legal name, date of birth, and nationality
• MyKad / NRIC number or passport number (for identity verification)
• Residential address (including city — Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, etc.)
• Email address and mobile phone number
• Bank account details for FPX, DuitNow, Maybank, CIMB, or Public Bank transactions
• E-wallet information for Touch 'n Go eWallet, Boost, or GrabPay transactions
• Username, password (stored in hashed form), and account security preferences
• Communications sent to our live chat or email support team

2.2 Information Collected Automatically

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and click behaviour
• Session tokens and authentication logs
• Deposit, withdrawal, and wagering transaction history

2.3 Information from Third Parties

• Identity verification results from KYC (Know Your Customer) service providers
• Payment confirmation data from FPX and DuitNow gateways
• Fraud risk signals from our banking and payment partners

3. How We Use Your Data

jilicity uses your personal data for the following clearly defined purposes:

1. Account Management: Creating, verifying, and maintaining your jilicity account, including processing your jilicity Login credentials securely.
2. Payment Processing: Facilitating deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost, and Malaysian bank transfers — all denominated in MYR.
3. Identity Verification (KYC/AML): Confirming your identity and age (21+) to comply with responsible gaming obligations and anti-money laundering requirements.
4. Customer Support: Responding to inquiries, resolving disputes, and delivering 24/7 multilingual live chat assistance.
5. Service Improvement: Analysing usage patterns to enhance game selection, improve platform performance, and personalise your experience.
6. Responsible Gaming: Monitoring for signs of problematic gambling behaviour and applying self-exclusion or deposit limits where requested or required.
7. Marketing Communications: Sending relevant promotions, free credit offers, and game updates — only where you have provided consent and have not opted out.
8. Fraud Prevention & Security: Detecting and preventing fraudulent activity, multi-accounting, and unauthorised access attempts.

4. Legal Basis for Processing

We process your personal data on one or more of the following lawful grounds:

• Contractual Necessity: Processing is required to perform our agreement with you — including account registration, gaming services, and MYR payment processing.
• Legal Obligation: We are required to collect and retain certain data to comply with anti-money laundering (AML) obligations, age verification (21+), and financial record-keeping requirements.
• Legitimate Interests: We process certain data to protect against fraud, secure our platform, and improve our services, provided our interests do not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Disclosure

jilicity does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party vendors who assist us in operating jilicity. These include payment processors (FPX, DuitNow, Touch 'n Go eWallet, Boost), KYC identity verification providers, cloud hosting infrastructure providers, and customer support software platforms. All such vendors are contractually bound to process your data solely on our instructions and to maintain appropriate security standards.

5.2 Regulatory & Legal Authorities

We may disclose your data to regulators, law enforcement agencies, or courts where we are legally required to do so — for instance, in response to a lawful court order or to satisfy our AML reporting obligations.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on jilicity.lat before your data becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your data with additional third parties where you have given us your explicit written consent to do so.

6. Cookies & Tracking Technologies

jilicity uses cookies and similar tracking technologies to deliver a secure, functional, and personalised experience on our platform. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of jilicity — including session management, authentication (jilicity Login), and fraud prevention. These cannot be disabled without affecting core functionality.
• Performance & Analytics Cookies: Help us understand how players navigate jilicity — which pages are most visited, where sessions drop off, and how we can improve load times. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method (e.g., FPX or Touch 'n Go eWallet), and notification preferences.
• Marketing Cookies: Used with your consent to deliver relevant promotions, such as free credit offers and new game announcements tailored to your activity on jilicity.

You can manage or withdraw your cookie consent at any time via your browser settings. Please note that disabling certain cookies may impact your experience on jilicity. Refer to your browser's help documentation for guidance on managing cookie preferences.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:

• Active Account Data: Retained for the duration of your jilicity membership and for a minimum of five (5) years after account closure, in accordance with AML record-keeping requirements.
• Transaction Records: All MYR deposit, withdrawal, and wagering records are retained for a minimum of seven (7) years.
• KYC Documents: Identity documents submitted during verification are retained for at least five (5) years after your last transaction.
• Support Communications: Live chat logs and email correspondence are retained for two (2) years from the date of the interaction.
• Marketing Data: Retained until you withdraw consent or request erasure, whichever comes first.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you as an individual.

8. Data Security

Protecting your personal and financial information is a core priority at jilicity. We implement a range of industry-standard and banking-grade security measures, including:

• 256-bit TLS/SSL encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including payment details
• Multi-factor authentication (MFA) options for your jilicity Login
• Regular penetration testing and vulnerability assessments by independent security auditors
• Role-based access controls ensuring only authorised personnel can access your data
• Real-time fraud detection systems monitoring for suspicious account activity
• Secure, redundant server infrastructure hosted in access-controlled data centres

While we take every reasonable precaution, no internet-based system can guarantee absolute security. We encourage you to choose a strong, unique password for your jilicity account and to never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately via live chat.

9. Your Data Rights

As a user of jilicity, you have the following rights in relation to your personal data. To exercise any of these rights, contact our team at [email protected].

• Right of Access: You may request a copy of the personal data we hold about you, along with information on how it is being used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may ask us to pause processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold.
• Right to Data Portability: You may request that we provide your data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw it at any time through your account settings or by contacting support.

10. Minors & Age Restriction

jilicity is an adults-only platform. Access to our casino, sportsbook, and slots services is strictly restricted to individuals aged 21 years and above, in line with Malaysian responsible gaming standards.

We do not knowingly collect, store, or process personal data belonging to anyone under the age of 21. During registration, all users must confirm their date of birth, and we conduct mandatory KYC identity verification to validate age and identity before any real-money activity is permitted on jilicity.

If we become aware that a user under 21 has registered on jilicity or provided us with personal data, we will immediately suspend the account, void any transactions, and delete the associated data without delay. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

For more information on how jilicity promotes safe and responsible play, please visit our Responsible Gaming page.

11. Changes to This Policy

jilicity reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on jilicity.lat informing users of the change
• Where required by applicable law, notify registered users via email

We encourage you to review this Privacy Policy periodically. Your continued use of jilicity after any changes have been published constitutes your acceptance of the revised policy. If you do not agree with any material change, you should discontinue use of jilicity and contact our support team to exercise your data rights.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilicity handles your personal data, please reach out to our Data Protection team:

• Email: [email protected]
• Live Chat: Available daily, 9 AM – 2 AM MYT via jilicity.lat

We are committed to addressing all privacy-related inquiries promptly and transparently. For formal data rights requests, please include your registered email address and a clear description of your request so we can verify your identity and process your request efficiently.